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General Clinic Information
WHAT IS XPRESSIONS MEDICAL?
Xpressions Medical is a Nurse Practitioner–led clinic providing accessible, evidence-based healthcare for individuals and families across Ontario. We offer primary care services, women’s health, mental health, sexual health, and other specialty consultations, both in-person (Windsor–Essex region) and virtually throughout Ontario.
ARE YOUR SERVICES COVERED BY OHIP?
At this time, our services are private-pay, as Nurse Practitioners in Ontario are not yet authorized to bill OHIP directly. We anticipate this will change in 2026, when OHIP coverage for NP services becomes available. Until then, all visits are billed directly to patients, and receipts are provided for potential reimbursement through private insurance or health spending accounts (HSA/PHSP).
WHO PROVIDES CARE AT XPRESSIONS MEDICAL?
All care is provided by a licensed Ontario Nurse Practitioner (NP-PHC) with advanced training and prescribing authority under the College of Nurses of Ontario (CNO). Our NP provides comprehensive assessment, diagnosis, ordering of labs and imaging, prescribing, and referrals when required.
DO YOU ACCEPT CHILDREN OR FAMILIES?
Yes — both individual and family patients are welcome. Our age range for providing care is age 6 and above. Families may register together through our Family Intake appointment, which accommodates up to four household members. For children under 16, a parent or guardian must attend all appointments.
WHERE ARE YOU LOCATED?
Our main clinic operates in Windsor–Essex, Ontario. We also provide virtual care province-wide through secure video or phone consultations.
VIRTUAL CARE (ONTARIO WIDE)
WHO CAN ACCESS VIRTUAL CARE
Virtual care is available to any patient residing in Ontario with access to a stable internet connection or phone line. You may register as an ongoing patient or book one-time specialty consultations.
WHAT TYPES OF CONDITIONS CAN BE MANAGED VIRTUALLY?
Virtual care is ideal for: Chronic disease follow-ups (diabetes, hypertension, thyroid, etc.) Medication renewals and polypharmacy checks Mental health consultations (anxiety, depression, ADHD) Hormonal or women’s health consultations (menopause, PCOS) Dermatologic concerns (acne, eczema) General follow-ups and lab result reviews
ARE THERE CONDITIONS THAT CAN'T BE MANAGED VIRTUALLY?
Yes. Some assessments require a physical exam and cannot be performed safely online. Xpressions Medical does not provide in-person follow-up for virtual-only patients outside the Windsor–Essex region. Conditions that cannot be managed virtually include: Abdominal or chest pain requiring palpation Ear, eye, or throat infections needing visualization New or worsening joint swelling or mobility issues Neurological or diabetic foot (monofilament) exams Pap smears, lesion removals, or any procedures If your concern requires in-person evaluation, you’ll be advised to visit a local walk-in clinic, urgent care centre, or emergency department.
CAN I GET PRESCRIPTIONS VIRTUALLY?
Yes. Nurse Practitioners can prescribe medications as appropriate following assessment. Prescriptions are sent electronically to your preferred pharmacy anywhere in Ontario.
CAN I GET LAB OR IMAGING REQUISITIONS VIRTUALLY?
Yes. Laboratory and imaging requisitions can be sent electronically for completion at your nearest facility. Your results will be reviewed during a follow-up visit or communicated securely through the clinic.
CAN I BOOK A VIRTUAL APPOINTMENT FOR MY CHILD?
Yes. Pediatric virtual visits are available for non-urgent concerns, with parental attendance. Some issues (e.g., ear infections, rashes, or injuries) may still require in-person evaluation.
In-Person & Hybrid Care
(Windsor–Essex)
WHY TYPE OF SERVICES ARE OFFERED IN PERSON?
At Xpressions Medical, we offer a range of in-person family practice and wellness services for patients who prefer face-to-face care. These include comprehensive health assessments, follow-up visits, physical exams, preventive screenings, and women’s health, sexual health, and cognitive health consultations. Certain procedures—such as Pap tests, IUD insertions/removals, and other hands-on assessments—are only available in person. While we are not a walk-in or urgent care clinic, our appointments are designed to provide ample time for discussion, education, and personalized care.
DO YOU ACCEPT WALK-IN PATIENTS?
No. All appointments must be booked in advance. However, same-week appointments are typically available for registered patients.
CAN I SWITCH BETWEEN VIRTUAL AND IN-PERSON CARE?
Yes, if you are located within the Windsor–Essex region. Patients outside the local area can receive virtual care only.
PAYMENTS & BILLING
HOW DO I PAY FOR MY APPOINTMENT?
Payment is due at the time of service. We accept credit and debit cards through a secure, encrypted system. A valid credit card will be collected at the beginning of the appointment, but is only charged after the visit.
ARE YOUR FEES REFUNDABLE?
Fees are non-refundable once services have been rendered. If you book the wrong appointment type, the Nurse Practitioner will adjust it to the correct billing category.
CAN I USE INSURANCE OR HEALTH SPENDING ACCOUNTS?
Yes. Many private insurance providers and Health Spending Accounts (HSA/PHSP) cover NP-led care or medical consultations. You’ll receive a detailed receipt to submit to your insurer for reimbursement.
DO YOU CHARGE FOR MISSED APPOINTMENTS?
Yes. A $50 fee applies to missed or late-cancelled appointments (less than 24 hours’ notice). Repeated missed visits may result in restricted booking privileges.
Specialty & One-Time Consultations
DO I NEED TO REGISTER, TO BOOK A SPECIALTY SERVICE?
No. Non-registered patients can book one-time specialty consultations in areas such as: Women’s Health (menopause, PCOS, abnormal bleeding) Mental Health / Neurocognitive (ADHD, depression, cognitive changes) Sexual Health (STI testing, contraception counselling) A written summary will be provided for you and your regular provider.
CAN I RECEIVE ON GOING CARE AFTER A SPECIALTY CONSULTATION?
Yes. If you wish to continue care with Xpressions Medical after a specialty consultation, you may complete a New Patient Intake to become a registered patient.
Clinic policies & Conduct
WHAT IS YOUR CANCELLATION POLICY?
24 hours’ notice is required to cancel or reschedule an appointment. Cancellations under 24 hours or missed visits may incur a $50 charge.
WHAT HAPPENS IF I DON'T PAY MY BALANCE?
All outstanding balances must be paid before booking future appointments.
WHAT IS YOUR ZERO-TOLERANCE POLICY?
We maintain a zero-tolerance policy for verbal abuse, discrimination, or harassment toward staff or other patients. Such behaviour will result in immediate termination of care and dismissal from the practice.
HOW DO YOU HANDLE MY HEALTH INFORMATION?
All patient information is managed in compliance with the Personal Health Information Protection Act (PHIPA). Your records are stored securely within our encrypted EMR system and are never shared without your consent.
CAN I CONTACT THE CLINIC BETWEEN APPOINTMENTS?
Yes — you may contact the clinic by phone or secure message for administrative or follow-up questions. Medical advice or new prescriptions require a booked appointment.
HOW DO I KNOW IF VIRTUAL CARE IS RIGHT FOR ME?
If you’re unsure whether your concern can be safely addressed virtually, please contact the clinic before booking. Our staff will guide you to the most appropriate appointment type.
Still Have Questions ?
If you’d like more information or aren’t sure which service is right for you, please contact us at:
(226) 778-9407
We’re happy to help you find the right fit for your care needs.